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We can communicate with each other in so many different ways, but as a virtual assistant, with our clients, any break in communication or miss-understanding between the two can spell disaster. Communication is key, from the simple talking and jotting down a few notes about a project to the full on project management support that a VA can offer, this all requires excellent communication and listening skills.
We take for granted the communication we once had between office staff and managers before starting our own businesses, but we knew that this is what kept the office and business running smoothly and effectively. This is why as a VA we must also learn to communicate effectively with our clients.
Right from the beginning of a client/Virtual PAs relationship, the communication between the two must be equal. If there are miss-understandings or one of the parties is not listening fully, then projects can fail. As a VA is not always located in their clients’ office (and they are also not the only client) there are many opportunities for conversations and requests to be forgotten or to be misjudged. It is good practice therefore, after a meeting or discussion about a new or on-going project, to complete a correspondence document detailing what was spoken about and the main points required to fulfil the tasks agreed upon. This is then sent to the client and kept for your own records to look back on if needs be. It can also be a useful document to pass onto other members of your team if they have to work on the same project.
In the virtual world, communication between VA’s and their (remote) clients has been made even simpler with online project management systems. From a simple task to a large, intricate project requiring many peoples’ inputs, an online system enables you to communicate with every person involved just by updating the task log after each task has been worked on. By giving your client their own log-in details, they can be kept up to date at the click of a mouse – simple and effective communication.
There is no replacement for a face to face meeting now and then to fully get to know a client, VA and indeed the projects you will be working on.
OK, the big plans of the weekend went well. I managed to get some work completed for myPA Virtual Services. A manuscript formatted for a book we are helping turn into an e-published book to be uploaded onto Amazon for a client, but not as much as I had planned.
The weekend took me off in a different direction. Instead of sitting in front of a Computer, I sat in front of a sewing machine and made a child’s game. One of my favourite’s, although not necessarily a child’s game. A handmade noughts and crosses game.
The board is made of felt and the rid is made of cotton (it is the same cotton on the back of the board). the noughts and crosses of felt. I am very happy to make more for a cost of £24.99 including post and package.
I did sit out in the garden for a bit of the time so at least some of the weekend plans were achieved.
It’s so nice to have a weekend that is full of sun. I am looking forward to the next 10 days of sunshine. Not sure how I will celebrate the re-appearance of the sun but one thing is for sure I will be outside getting as much of the free Vitamin D as I can get. Our last bout of sun took me to see the Light House at Portland Bill just outside Weymouth. I love the sea and this was a wonderful walk with the family.
As with everything, I also took some work with me and managed to get an outline of a training course I would like to run to teach small business owners how to undertake their own administration. Course details to follow. I am still writing my second book, bullied by my client which is going well. I am looking for a few more stories to tell in the book, so if you have any or know anyone who has been bullied by their client please get in touch with me. This weekend I am planning on doing a little work for myPA Virtual Services. We have a few manuscripts that need to be typed and then turned into e-published books for a few clients. I plan to get at least two of them ready for Amazon by Monday. The client is expecting them on Wednesday so it should be a nice surprise.
Mizzy has just moved into her new flat so she is going to be inside all weekend sorting out everything she has to make sure her new career as a Virtual PA and Administrator starts from home and radiates out to the rest of the world. She has just told me that she will be wearing her new hot pants soaking up as much Vitamin D as she can.