Monthly Archives: May 2011
30/05/11 Customer Services
I spent the weekend in Dorset as my parents have moved into a new home. I took the opportunity to go shopping in Boscombe. I have been there many times before and there are some very good shops. There is one shop that has been there for about 18 months. They sell wigs and hair extensions. You would think that the shop would be very busy and making good money. Every time I have gone past the shop it has been totally empty.
I took the opportunity to go into the shop today and realised why the shop is so empty. Every two or three paces in the shop is a sign telling customers not to touch any of the products, you walk a few paces and there is another sign telling you not to take photos of the wigs, then there is another sign telling you not to touch the products. The shop assistants don’t bother getting up to great you or ask if you need any help, they just sit there reading their gossip magazines.
Its such a shame that customer services in this shop doesn’t exist. It is something that I have discovered over the last few years that I have been running my own business. When you have to rely on your own skills and business to pay the bills customer services is paramount, if you are in paid employment it doesn’t seem as important.
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- Posted under Commumication, Lifestyle, Virtual Assistant
26/05/11 It’s another cold day in the office
The Ed Slot went well today. I continued with the Power Team theme and I think everyone enjoyed it. I didn’t realise being the Ed Slot person meant I would have a cold breakfast.
I have had a wonderful day, I have been on site with 2 clients which means that I had no phone calls to look after. In a strange way I missed talking to all my clients callers. I doubt they would have even noticed.
It’s strange, one of my clients offices was so cold once again I refused to take my coat off . I think this must be a theme of my clients.
I’m looking forward to tomorrow, as I’ve got a half day holiday, and then there’s the bank holiday. A mini break for all business owners.
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- Posted under BNI, Education, Lifestyle, Virtual Assistant
25/05/11 Up up and away
Been a busy old day, have spent some time finding out which quotes are still live, which quotes have been won and more importantly which quotes are needed to be sent out today. Lot and lots and lots. (Ok may be not lots and lots but there were a few that we have promised).
I have a very nice call today from someone who found us on the internet. Its always good to talk to someone who is looking at the website as we speak. Makes you have to think fast and remember what is on the site. This can be a challenge as I change the narrative on the site regularly. It’s also getting to the VAT cut off now so working very hard to ensure we get the purchase and sales invoices on the system as soon as possible for the dreaded VAT man.
Signed up to a new online referrals system today, it looks like it may be trying to take over from Linkedin. We will have to see. I have also decided to upgrade some of my software. I am a great fan of ACT so have just ordered ACT 2011. I call Sage to get a quote and the first person I spoke to said it would be £620+ VAT. I then called a distributor to see if I could get it cheaper and he quoted £290+ VAT for the same product. I called Sage back and now have the software for £285.00. If they had said £285 in the first place it could have saved me 30 minutes of research.
I was offered the role of vice chair of Venues which I am very excited about.
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